Parcel in the Attic - Terms and Conditions of Use

This website is owned and operated by Parcel in the Attic Ltd. Registered company for England and Wales number 08965344. If you have any questions or comments with regard to these terms and conditions please contact us by email, Monday–Friday 09:00 to 17:00 excluding Bank Holidays. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. Please read them carefully. They do not affect your statutory rights.

Contract with customer

Any contract for purchases made through the website will be with Parcel in the Attic Ltd. Payment of the whole of the price for the goods that you order must be received before your order can be accepted, and the contract formed. Once payment has been received we will confirm that your order has been received by sending an email to the email address you provided in your registration/order form. Our acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract. We are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail or phone. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

General Terms

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non–exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions. Additional terms and conditions may apply for prize competitions, website gifts, online bids, pre–release orders and offers. If this is the case, an addendum to these T&C will be posted at the relevant time. These terms and conditions only cover this website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. Sales are concluded in English only and that no public filing requirements apply.

The Website

Parcel in the Attic Ltd. owns the copyright, trademarks and any other intellectual property rights in all material and content on this website. These may only be used, downloaded, copied, published, transmitted or otherwise make available by any other means only with our written consent for your own personal use. Commercial use is forbidden. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on our website, we make no warranties, whether express or implied in relation to its accuracy. We make no warranty that the our website will meet your requirements or will be uninterrupted, timely or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Parcel in the Attic website.

Trade Descriptions Act

Every care has been taken to ensure that the descriptions and specifications of our products on this web site are correct. However, whilst the colour reproduction is a close representation, a colour variation in the actual goods may occur.

Payment Details

All out payments are securely processed by PayPal. During the final stage of the ordering process, you will be re-directed to a PayPal webpage, where your payment will be taken. We accept any payment method accepted by PayPal (including most Credit and Debit cards - Visa, MasterCard, American Express, Switch, Maestro and Delta). PayPal will perform any currency conversion during payment. You will be charged for the full amount shown on the shopping cart during checkout process. If by any chance we are not able to fulfil the order, refund will be made via PayPal, which will refund the money into your PayPal account/original method of payment, according to your PayPal preferences. All product prices and delivery charges are shown in UK pounds sterling.

Availability of Goods

Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible and advise you of a new expected delivery date. If you decide to cancel the order, we will offer you a full refund (if you have already paid for the goods) or offer an alternative product (refund the difference if lesser value/ask for extra payment if higher value). We are not obliged to offer any additional compensation for disappointment suffered.

Postage & Delivery

We offer free delivery to UK mainland on most of our products. Free mainland delivery excludes the following zones: Northern Ireland, Scottish Highlands & Islands, Offshore Islands & Channel Islands including the Isle of Wight. Please contact us with your full delivery post code and the items you are interested in, and we will advise you on the extra carriage fee to be paid. If applied, you will pay one delivery charge per product ordered. When ordering more than one item, if postage combination is possible we will pass on the saving to you in the form of a refund. These savings are not mandatory and depend on the type of item and delivery address. Items delivered to the address provided at time of checkout (or other if agreed) but returned to us as "refused delivery" or "return to sender" will be chargeable at the cost of returning the item back to us and deducted from the total refund. Charge is subject to delivery service used. Customers are liable for any additional postage and packaging costs. Items that are eligible for express delivery will have that option during the checkout process. The extra carriage charge is automatically added to the final amount to pay. We require one working day to process & prepare the order. Your item will be despatched on the following working day with a expected delivery time of 1-2 days. We are not obliged to offer any compensation for disappointment suffered or courier delays. Please check for any shortages or damages to your delivery and advise us within 24 hours of the delivery. Provided that this notice is given we will arrange to collect, replace, and repair or fully refund the goods free of charge. If damage to the parcel is noticed when parcel is received, a note should be made with the delivery courier.

Force Majeure

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Important - Distance selling Regulations – Returns & Cancellations

er the consumer protection (distance selling) regulations 2000, you have the right to cancel the contract within 14 days - starting from the day after you take delivery of the goods (“Cooling off” Period). You have the right to cancel for any reason without penalty. If you wish to cancel a contract, this must be made in write via writing stating your details, order or invoice number and cancellation instructions. To cancel a contract you must give us notice within 14 days starting from the day you receive your order. You have a legal “duty of care” to take good care of the goods. Cost of return is the responsibility of the buyer (we recommend use of a tracked service and/or keep of despatch receipt). If it is more convenient we can arrange collection by our couriers, any costs incurred will be deducted from your final refund. We will refund you the full amount paid for the good less any costs to collect the goods, within 30 days of receipt of notice of cancellation. All returned items must be unused and in their original packaging, including all accessories, instructions manual, etc. Items delivered to the address provided at time of checkout (or other if agreed) but returned to us as "refused delivery" or "return to sender" will be chargeable at the cost of returning the item back to us and deducted from the total refund. Charge is subject to delivery service used. Customers are liable for any additional postage and packaging costs. If the return is due to faulty parts then we will offer a full refund including the cost of return (or collection), or replacement, provided we are notified of the fault, in writing, within 14 days of delivery. Photos may be requested. Larger items will be collected from the original delivery address, unless we are notified of a change of address, in writing, at time of the returns request. Failure to supply correct collection information or the collection is attempted but unsuccessful due to goods not suitably prepared and packaged for transit, may result in additional carriage surcharge costs, liable to the customer. This returns policy does not affect your statutory rights.

Damaged, missing or incorrect goods received

Goods must not be assembled until you are satisfied that all parts are present and in satisfactory condition. Ensure all parts are checked against the parts list in the assembly manual (depending on the product) prior to assembly. Ensure the goods are thoroughly inspected before accepting and signing for your consignment. In the unlikely event that you receive a defective item, damaged in transit, parts found missing or the incorrect goods received, you must notified us in writing within 48 hours of receipt. Photos will be requested. If damage to the parcel is noticed when parcel is received, a note should be made with the delivery courier. If you receive a faulty or damaged product we will arrange for the collection of the item and either replace/repair the item or offer a full refund into the original means of payment. If necessary, a replacement part will be sent to you accordingly to replace the damaged/faulty/missing part. You will then receive instructions on what to do with the damaged /faulty part. Failure to supply correct collection information or the collection is attempted but unsuccessful due to goods not suitably prepared and packaged for transit, may result in additional carriage surcharge costs, liable to the customer. This returns policy does not affect your statutory rights.

Our Pressure Treated Solid Wood Products

Timber is a natural product and splits and cracks can appear, this is due to the changes in temperature and humidity causing the timber to expand and contract. This is to be expected and is not a cause for concern – it will not affect the strength or durability of the product.
If you are concerned about a split or a crack in general if a 2 pence coin will fit easily into it, then we would ask you to contact us with a photo so we can investigate and exchange the affected part if necessary. Please note that some of our solid pressure treated products will require pre-drilling of pilot holes prior to assembly. This is required to prevent wood splitting and not due to structural requirements. This is in line with standard industry practices.

Please note that pressure treated products should not have any treatments applied for the first 6 months after purchase to allow it to dry naturally as it may cause the timber to wrap or split. The green spotting you may see on the surface of the product is caused by salt leaving the timber during the pressure treated process. It will fade over time and does not affect the durability of the product.

Pressure treated wood standards

Changes to This Agreement

We reserve the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


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